Privacy Policy

We are committed to complying with applicable data protection laws, including the Republic of Kazakhstan's Law on Personal Data and Its Protection (No. 94-V dated May 21, 2013, as amended), as well as the EU General Data Protection Regulation (GDPR) where relevant for cross-border data processing.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, mailing address, company name, and job title when you inquire about our VFD products, request quotes, or subscribe to newsletters.
Technical Data: IP address, browser type, device information, and usage data collected via cookies or similar technologies when you visit our website.
Business Transaction Data: Payment details, order history, and delivery information when you purchase VFDs or related services.
Communication Data: Records of emails, calls, or support tickets.

We do not collect sensitive personal data (e.g., health, religion, or biometric data) unless explicitly required and consented to.

2. How We Collect Information

Directly from You: When you fill out forms, place orders, or contact our sales team.
Automatically: Through website analytics tools (e.g., Google Analytics) or server logs.
From Third Parties: Business partners, distributors, or payment processors in Kazakhstan or internationally.

3. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfill VFD orders, including shipping and invoicing.
To respond to inquiries, provide technical support, and send product updates.
To improve our website, products, and customer experience.
To send marketing communications (only with your consent, which you may withdraw at any time).
To comply with legal obligations, such as tax reporting or export controls under Kazakhstani law.
To prevent fraud and ensure secure transactions.

4. Legal Basis for Processing (GDPR Compliance)

If GDPR applies (e.g., for EU customers):

Contractual Necessity: To fulfill orders and provide services.
Consent: For marketing emails or non-essential cookies.
Legitimate Interests: For analytics, fraud prevention, and business improvement (balanced against your rights).
Legal Obligation: To comply with Kazakhstani or international regulations.

5. Sharing Your Information

We may share your data with:

Service Providers: Logistics companies, payment gateways, IT hosting providers, and CRM platforms (e.g., in Kazakhstan, Russia, or the EU).
Business Partners: Authorized VFD distributors or resellers.
Legal Authorities: When required by Kazakhstani law, court orders, or to protect our rights.
In Business Transfers: During mergers, acquisitions, or asset sales.

We do not sell your personal data.

6. International Data Transfers

Your data may be transferred to and processed in countries outside Kazakhstan (e.g., EU, China for manufacturing partners). We ensure appropriate safeguards, such as:

Standard Contractual Clauses (SCCs) approved by the EU Commission.
Compliance with Kazakhstani cross-border transfer rules.

7. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

Encryption for payment and transmission.
Access controls and employee training.
Regular security audits.

However, no system is 100% secure, and we cannot guarantee absolute protection.

8. Data Retention

We retain your personal data only as long as necessary:

Order-related data: Up to 5 years (per Kazakhstani tax law).
Marketing consents: Until withdrawn.
Website logs: Up to 12 months.

After this, data is securely deleted or anonymized.

9. Your Rights

Under Kazakhstani law and GDPR (where applicable), you have the right to:

Access, correct, or delete your personal data.
Restrict or object to processing.
Withdraw consent (for marketing).
Data portability.
Lodge a complaint with the Kazakhstani data protection authority (Agency for Protection of Personal Data) or EU supervisory authority.

To exercise your rights, contact us at savch@savchkz.com

10. Cookies and Tracking

Our website uses cookies for functionality, analytics, and marketing. You can manage preferences via the cookie banner or browser settings. See our [Cookie Policy] (link if separate) for details.

11. Third-Party Links

Our website may contain links to third-party sites (e.g., manufacturer portals). We are not responsible for their privacy practices.

12. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date. Continued use constitutes acceptance.

14. Contact Us

For questions or requests regarding this Privacy Policy:

savch

Address: Almaty, Kazakhstan

Email: savch@savch.com

Phone:+7 7714132594